FAQ

Ring 01285 653624 where a friendly team of receptionists can arrange this for you, the phone line is often busy and goes to answerphone when the line is in use. Please leave a message with your number and the receptionist will get back to you. If you wish to discuss any issues with me first, ask for me, if I am not available I will ring you back once I am free.

Appointments can usually be offered within 48 hours. According to demand, this may change at busy periods. If you are in acute pain let the receptionist know and we can let you know if we get an earlier cancellation.

I have undergone full professional graduate training at Cardiff University and since then I have continued to extend my skills with regular professional courses. I am a chartered physiotherapist registered with the Health and Care Professions Council and I am affiliated to the following organisations:

• Chartered Society of Physiotherapy
• PhysioFirst
• Acupuncture Association Chartered Physiotherapists
• Health and Care Professions Council

No, physiotherapists are trained to assess and treat appropriate conditions without medical referral, however if you wish to use medical insurance, many companies will only pay for treatment if this has been cleared by your doctor.

A first visit includes a tailored assessment and an initial treatment and costs £45. Most initial assessments can be carried out in 30 minutes, but this can sometimes overrun when time allows.

Follow up appointments are £45 for 30 minutes.

Some insurance companies require a written report following assessment, in this case the initial charge is £60-80.

Home visits are variable according to distance from the clinic, and start at £65 for 30 minutes.

Yes, assessment and treatment are closely linked and treatment is started immediately.

I am registered with all the major insurance companies (BUPA, AXA, Aviva, WPA, Cigna, and others) and I am happy to arrange direct billing if you provide the necessary information.

Please contact your insurance company to find out how to claim and mention my name, as claim numbers are often linked to individual therapists. If you have an excess on your policy you will need to pay this directly to me.

Although I am able to offer a wider selection of treatment options at the clinic, a home visit may occasionally be required. This is usually if the patient is in too much pain to travel or in the case of the elderly where it is often useful to advise on the home situation. Each case is usually discussed individually.

I work part time, 8:30am to 4:00pm two days per week and 8:30am to 1:00pm another two days. These days occasionally change so contact my receptionist to check for the week you require.